 We will ship most orders within one business day of your placing the order with Sparkability. Most orders are shipped from our warehouse in Maine - see the map above for Ground delivery times. All domestic orders are sent by UPS unless going to a PO or APO address. Shipping to Alaska and Hawaii require an additional delivery time and charge ($10.00 to $25.00 depending upon the ship method). If this causes you any inconvenience please contact us and we will work with you to arrange special shipping. International Shipping We are happy to ship most of our products to any location in the world. Please select International Shipping as the shipping method when placing your order online. The shopping cart will generate an estimated shipping cost, and we will contact you with any adjustments to the shipping charge before your order is processed. Shipping Rates Shipping costs are determined by your merchandise total (Your order total before sales tax and discounts are applied). To determine the shipping cost for your order, please refer to the chart below (charges are per shipping address). Some large items have an additional freight surcharge to cover additional shipping costs.
Receiving Furniture/Swingset Shipments Most furniture items will be shipped via a standard freight carrier. Most carriers schedule deliveries Monday-Friday, 9:00am-5:00pm. Customers must be onsite to receive, inspect, and sign for delivery. Arrangements should not be made to have shipments dropped off when no one is onsite to receive them. For residential deliveries – when contacted by the carrier, it is important to make note of the carrier’s name and phone number. This will be very helpful if the carrier needs to be contacted for any reason. It is essential that the carrier be contacted should there be a need to reschedule a delivery. When delivery appointments are missed, the carrier will apply a missed appointment charge of $60. Our vendors take great care in packaging items to ensure safe transport. Even though items are packaged properly, transit-related damage can occur. When an order arrives, it is imperative that it be inspected carefully and that any damage to the order and/or to the packaging materials is noted on the delivery receipt. Shipping documents should not be signed without recording details of transit damage. (For example: the furniture is scratched, dented, cracked; the fabric is torn; the box is crushed on the top corner, punctured, or wet.) Upon inspection, if the item(s) is damaged, the customer may choose to refuse the delivery. Please note that Nurseryworks ships flat packed. If only one box of an order is damaged, the customer should refuse only the specific box that is damaged. Furniture/Swingset Claims We will not be able to place a claim or work with a customer to replace damaged items, if damage is not noted at time of delivery. Customers should retain all packaging until the order has been fully inspected. We will be unable to assist with repair or replacement of damaged merchandise if it is not thoroughly inspected and documented as described above. It is the customer’s sole responsibility to notify us of any claims for damage within 14 days; otherwise, we will be unable to assist with a claim. The customer waives any rights to set off or hold back amounts of paid or due hereunder against any other amounts owed for merchandise purchased from Nurseryworks. Furniture/Swingset Returns/Exchanges Due to the custom nature of the furniture, we do not accept returns or exchanges. If an item has been received and it is not the actual item ordered, all of the original packaging must be retained. Please e-mail or call and be sure to have the order number on hand. We will arrange to have the incorrect item picked up immediately and the correct one sent. Furniture/Swingset Manufacturing Defects If a shipment arrives with the appearance of a manufacturing defect, we must be notified by e-mail or phone within 14 days of receipt. We require digital pictures and a full description of the problem. Without a digital picture, no item or part will be replaced. Once there is a determination that there is a manufacturing issue, the required part(s) will be shipped as soon as possible. The original item and packing must be kept. Returns should be complete with original packaging. Items returned incomplete or damaged may be assessed a restocking fee. Furniture/Swingset Finish Variations All furniture products are crafted by hand, so there may be variations in both the texture and color of the finishes. These variations are not considered manufacturing defects. Force Majeure We shall not be held liable for nonperformance or delay caused by an occurrence beyond our reasonable control, including, but not limited to, embargo, war, national emergency, sabotage, accident, and government laws. |
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